NCFET Basic · CET-1 · Safety & Fundamentals

When documenting a service call, which of the following is LEAST important to record?

AParts replaced and part numbers
BThe technician's personal opinion of the customer
CSerial number of the equipment serviced
DDate and time of service

Correct Answer

The technician's personal opinion of the customer

Explanation

Service documentation should be objective and factual: parts used, serial numbers, measurements, and actions taken. Personal opinions about customers are unprofessional and irrelevant.

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