When a customer says their treadmill 'just stopped working,' your first action should be to:
- AReplace the motor immediately
- BGather information and perform a visual inspection before starting any repair
- COrder replacement parts right away
- DTest only the incline motor
Correct Answer
Gather information and perform a visual inspection before starting any repair
Explanation
Gathering information (symptom history, usage patterns, error codes) and performing a systematic visual inspection allows you to diagnose the root cause rather than replacing parts unnecessarily.